Mô tả công việc
Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application & CV in English
* Job description
You will set standard and constantly work at maintaining and improving service levels, including:
- Facilities, linens and amenities are always impeccable
- Building and facilities are always optimized for patient and visitor comfort
- All food & beverage services meet and exceed patient and visitor requirement & preferences
- All hospital services are always supplied with all required goods & services
- All the above is done at or above hospital quality standard and within budgetary guidelines
You will lead, guide, coach and oversee the following departments:
- Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
- Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
- Engineering & maintenance, building services, led by our Chief Engineer
- Hospital security, safety and drivers, led by our Chief of Security
- Purchasing, medical and non-medical, led by our Purchasing Manager.
You are in charge of:
- Quality and compliance for all services provided
- Complaints handling and quality improvement projects
- Lead or oversee various development or improvement projects
- People management, working with your departmental managers and HR
- Establishing the department’s budget and managing services to the budget
- Negotiating and managing external services and supply contract, including issue and conflict resolution
- Participating in the hospital overall management, as Head of Department
- Liaise with various external parties in support of your responsibilities